METRA provides ADA Complementary Paratransit Service to eligible persons with disabilities who are, because of their disability, unable to board, ride or disembark from an accessible vehicle in METRA's regular bus service. Service is provided with special lift-equipped buses on a curb-to-curb, shared ride basis.
Certified individuals having a METRA ADA Photo Identification Card may call METRA's Paratransit Reservation Office at (706) 225-4596, Monday through Friday from 8:00 a.m. to 5:00 p.m. Individuals may also leave voice-recorded messages on Saturdays.
Paratransit Service is an advanced reservation service. Same day requests cannot be accommodated. Service is restricted to the ADA designated service area within Columbus along a 3/4 of a mile corridor located on each side of all fixed bus routes and in 3/4 of a mile radius of each station. Click here for a map of the Paratransit Service area. Service hours are from 4:30 a.m. to 8:30 p.m. Monday-Saturday. Holiday service hours will be same as the Fixed Route service. The one-way fare is $2.50 per person, payable by cash, stored value swipe cards, or Value Cards ( a.k.a. Smart Card).
Visitors that have been certified by another transit system in another city are authorized to use METRA’s Paratransit Services and are subject to METRA's operating requirements. Visitors are asked to call METRA at (706) 225-4596 to obtain temporary eligibility prior to scheduling a reservation.
Individuals having mobility limitations may be eligible for Paratransit Service on a temporary or permanent basis. Call METRA's Eligibility and Certification staff at (706) 225-4596 for more information about the service. To submit an application just click on the below link.
METRA's Reduced-Fare Cards are not accepted on Paratransit Service. Customers must obtain an ADA Photo Identification Card to qualify for service.